3716 Melrose Ave NW, Roanoke, Virginia, 24017
New Horizons Healthcare is a vital community resource, but it suffers from significant administrative challenges. While many patients appreciate the caring medical and dental staff, the inability to reach the office by phone, long wait times, and inconsistent communication are major sources of frustration. It is a place where the mission is strong, but the execution is often lacking.
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If you need an appointment, try visiting in person, as phone lines are notoriously difficult to navigate.
✓ What Works Well
✗ Areas to Improve
Great mission, poor management
Staff is kind, but the system is broken
Hard to get an appointment