65 James St, Edison, New Jersey, 08820
The medical care at the Neuroscience Institute is often described as life-saving and top-notch, with many patients praising the doctors' expertise. However, the administrative experience is a major pain point. Patients frequently report being hung up on, ignored, or struggling to get callbacks, which creates significant stress. While the clinical outcomes are strong, the front-end operations are a mess.
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If you need an urgent response, try visiting in person or asking for a specific nurse's extension, as the main line is often overwhelmed.
✓ What Works Well
✗ Areas to Improve
Doctors are great, staff is not
Impossible to reach anyone
Top-notch facility for stroke care