Automobile · General Auto Repair

New Metro Auto Service

1724 1st Ave W, Birmingham, Alabama, 35208

Google Maps Updated: 18 May 2026
Authenticity Score: 89/100
About

New Metro Auto Service is highly regarded for its friendly staff and quick, reliable repairs. Customers often mention that they are much more affordable than dealerships and are great at explaining what's wrong with the car. While there are a few negative experiences regarding communication or specific repair outcomes, most people find them to be a trustworthy and professional shop that gets the job done right the first time.

Our Review Process
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Most Relevant
15
Newest
20
Highest rating
18
Lowest rating

We analyze 73 public reviews for New Metro Auto Service using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 90/100
Transparency 88/100
Pro Tip

They offer financing options for larger repairs, which is a huge plus if you're caught off guard by a big bill.

General Repair
Financing Available
Pros & Cons

✓ What Works Well

  • Very competitive pricing
  • Fast, often same-day service
  • Friendly and professional staff

✗ Areas to Improve

  • Occasional communication issues
  • Some reports of poor service outcomes
  • Can be busy
Frequently Asked Questions
  • Do you offer financing for repairs?
  • Can you work on European cars?
  • How long does an oil change take?
User Feedback

They saved me over $1000 compared to the dealer.

Mr. Ward is a fantastic mechanic and very professional.

They fixed a mistake another shop made.