New Path Vision
1100 Heritage Dr, Sanatoga, Pennsylvania, 19464
Patients love the doctors here, often calling them amazing and thorough. However, the front desk and management are a total disaster. People are fed up with the constant run-around, lack of communication, and broken promises regarding glasses and contact orders. It is a classic case of great clinical care ruined by terrible admin.
If you have an order issue, bypass the front desk and try to reach the owner or a specific manager directly, as standard staff often lack the authority to resolve delays.
✓ What Works Well
- Excellent, knowledgeable optometrists
- Same-day emergency appointments available
- Thorough eye exams
✗ Areas to Improve
- Extremely poor communication regarding orders
- Unprofessional and rude front desk staff
- Long wait times for glasses and contacts
- Where are my glasses?
- Why won't the manager call me back?
- Can I get a refund for my order?
Great doctors, but the office management is a nightmare.
Stop giving patients the run-around on order status.
The front desk needs serious training in customer service.
- Category Health & Medical
- City Sanatoga
- State Pennsylvania
- Postcode 19464
- Country United States
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