6711 Towpath Rd, East Syracuse, New York, 13057
This clinic is highly polarizing. Some patients report life-changing relief and praise the staff for their professionalism and care. Others, however, feel dismissed, judged, and treated with a lack of empathy. There are significant complaints about administrative disorganization, billing errors, and a perceived 'pass the buck' mentality. It's a place where your experience may depend heavily on which provider you see.
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Keep your own detailed records of every interaction and bill, as the administrative system is prone to errors.
✓ What Works Well
✗ Areas to Improve
Doctors are great, admin is a nightmare
Felt dismissed and unheard
Life-changing care