Newport News Pediatrics
11760 Rock Landing Dr, Newport News, Virginia, 23606
Parents are deeply frustrated by the office management, citing impossible wait times for sick visits and rude front desk staff. While specific doctors like Dr. Thomas and Dr. Amiri receive high praise for their medical expertise, the administrative failures overshadow the care. Many families are leaving the practice due to these systemic issues. It is a classic case of great clinical care ruined by poor front-end operations.
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If you need a sick visit, try calling exactly when they open, though be prepared for long hold times.
✓ What Works Well
- Highly skilled and caring pediatricians
- Good bedside manner from specific doctors
- Improved service levels noted by some
✗ Areas to Improve
- Extremely long phone wait times
- Difficulty scheduling sick visits
- Unprofessional and rude front desk staff
- Why is it impossible to get a same-day sick visit?
- How do I get my child's medical records transferred?
Great doctors, but the office management is a total mess.
Front desk staff needs serious customer service training.
Impossible to reach anyone by phone.
- Category Health & Medical
- City Newport News
- State Virginia
- Postcode 23606
- Country United States
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