11760 Rock Landing Dr, Newport News, Virginia, 23606
Parents are deeply frustrated by the office management, citing impossible wait times for sick visits and rude front desk staff. While specific doctors like Dr. Thomas and Dr. Amiri receive high praise for their medical expertise, the administrative failures overshadow the care. Many families are leaving the practice due to these systemic issues. It is a classic case of great clinical care ruined by poor front-end operations.
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If you need a sick visit, try calling exactly when they open, though be prepared for long hold times.
✓ What Works Well
✗ Areas to Improve
Great doctors, but the office management is a total mess.
Front desk staff needs serious customer service training.
Impossible to reach anyone by phone.