Newport Smiles Dental Spa
570 W 19th St, Costa Mesa, California, 92627
Patients frequently praise Dr. Adames for her warmth, expertise, and gentle touch, often noting that she makes them feel like family. The office is described as modern and comfortable. However, there are recurring complaints about aggressive upselling and a perceived focus on immediate payment, which has made some patients feel uncomfortable. While the clinical care is generally well-received, the administrative experience is a point of friction for some.
We analyze 75 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Be prepared for payment discussions before your procedure begins.
✓ What Works Well
- Warm and caring dentist
- Modern, comfortable office
- Painless procedures
✗ Areas to Improve
- Aggressive upselling
- Uncomfortable payment policies
- Mixed reviews on administrative staff
- Why is payment requested immediately?
- Are all these procedures necessary?
Dr. Adames is fantastic and very gentle.
I felt pressured to pay before the procedure was done.
Great clinical care, but the billing approach is off-putting.
- Category Health & Medical
- City Costa Mesa
- State California
- Postcode 92627
- Country United States
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