820 E Altamonte Dr, Altamonte Springs, Florida, 32701
Customers are generally very happy with the quality of the windows and doors, often noting that the installation crews are professional and efficient. However, there is a significant trend of complaints regarding post-installation communication, scheduling inspections, and warranty follow-ups. Many feel that once the payment is made, the company becomes difficult to reach. It's a 'great product, frustrating service' situation for many.
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Keep a detailed log of all your interactions and don't make the final payment until the city inspection is scheduled.
✓ What Works Well
✗ Areas to Improve
The windows are great, but getting them inspected was a nightmare.
The installation crew was fantastic and very clean.
Communication drops off completely after the final payment.