Next Level Dental Studio
8150 Mt Holly-Huntersville Rd, Charlotte, North Carolina, 28216
This practice is highly polarized. Many patients praise Dr. Rogers for his skill, kindness, and ability to make them feel comfortable, especially those with dental anxiety. However, there are frequent and serious complaints about the front desk and billing department, with reports of rude, dismissive, and unprofessional behavior. While the clinical care is often rated highly, the administrative issues are a major pain point for many patients.
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✓ What Works Well
- Dr. Rogers is skilled, kind, and gentle
- Comfortable and modern office environment
- Good with anxious patients
✗ Areas to Improve
- Rude and unprofessional front desk staff
- Billing and insurance communication issues
- Inconsistent administrative support
- Why was I charged for a service I didn't authorize?
- How can I get a clear explanation of my bill?
- Is the office in-network with my insurance?
Dr. Rogers is amazing, but the front desk is a nightmare.
They made me feel comfortable, but the billing is a mess.
Great clinical work, but I won't return due to the staff.
- Category Health & Medical
- City Charlotte
- State North Carolina
- Postcode 28216
- Country United States
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