Nicklaus Children's Palmetto Bay Urgent Care Center
2280 Highland Village Rd, #130, Highland Village, Texas, 75077
The practice is generally well-regarded for its caring and thorough providers, especially Dr. Phipps and Callie Britton. Patients appreciate the time taken to listen and explain things. However, there are recurring complaints about administrative issues, including poor communication, slow follow-up on lab results, and occasional rudeness from front desk staff. It's a practice with great clinical care but struggling administrative operations.
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✓ What Works Well
- Caring, thorough providers
- Good bedside manner
- Takes time to listen
✗ Areas to Improve
- Poor administrative communication
- Slow lab result follow-up
- Inconsistent front desk service
- Why is it so hard to get a call back?
- Are they accepting new patients?
Great doctors, but the admin side is a headache.
They listen, which is rare these days.
Good care, but be prepared for administrative delays.
- Category Health & Medical
- City Highland Village
- State Texas
- Postcode 75077
- Country United States
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