Nicole P. Mathes, MD
800 W Boise Cir, Suite 160, Broken Arrow, Oklahoma, 74012
Dr. Mathes is praised for her kindness and thoroughness, with many patients feeling truly heard. However, there is a recurring theme of administrative frustration, particularly regarding prescription refills and office staff responsiveness. While the clinical care is top-notch, the back-office support can be a bottleneck.
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Request refills well in advance and follow up via the portal if you don't hear back within 48 hours.
✓ What Works Well
- Kind and attentive doctor
- Thorough medical history review
- Professional demeanor
✗ Areas to Improve
- Slow prescription refill process
- Unresponsive office staff
- Inconsistent follow-up
- Why is it taking so long to get my refill?
- How do I reach the office staff?
Dr. Mathes is wonderful, but the office is slow.
She really listens to my concerns.
Refills are a constant struggle.
- Category Health & Medical
- City Broken Arrow
- State Oklahoma
- Postcode 74012
- Country United States
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