Nielsen Eye Center
95 Chapel St, Suite 1a, Norwood, Massachusetts, 02062
Nielsen Eye Center is highly regarded for its clinical expertise and friendly doctors. Patients often highlight the thoroughness of exams and the professionalism of the medical staff. However, the front desk and administrative team receive frequent criticism for being rude, disorganized, and difficult to reach. It's a practice where the medical care is top-notch, but the front-office experience can be a real drag.
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If you are a new patient, double-check your referral status with your PCP before your appointment date.
✓ What Works Well
- Highly skilled and thorough doctors
- Modern and well-equipped facility
- Excellent clinical outcomes
✗ Areas to Improve
- Rude and dismissive front desk staff
- Long wait times for appointments
- Poor communication regarding referrals
- Why is the wait time so long?
- Do I need a referral for this visit?
The doctors are amazing, but the front desk needs a serious attitude adjustment.
Great eye care, but be prepared to wait.
Professional medical team, but the administrative side is lacking.
- Category Health & Medical
- City Norwood
- State Massachusetts
- Postcode 02062
- Country United States
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