2700 Clay Edwards Dr, Suite 500, Kansas City, Missouri, 64116
Parents generally love the doctors here, often calling them caring and thorough. However, the office staff and administrative processes are a major pain point. Long hold times, difficulty booking sick visits, and rigid policies have left many families frustrated. While the medical care is top-notch, the front-end experience is a real struggle.
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Try the online portal for scheduling instead of calling, as phone lines are notoriously jammed.
✓ What Works Well
✗ Areas to Improve
Doctors are great but the office staff needs help
Wait times are way too long
Lack of empathy from reception