Norris Hsu, MD
1325 N Meacham Rd, Schaumburg, Illinois, 60173
Dr. Hsu is highly regarded for his medical expertise, thoroughness, and genuine care for his patients. Many have been with him for over a decade and trust his judgment implicitly. However, the recent transition to a larger medical group has caused significant frustration for many long-term patients. Complaints focus on long wait times, difficulty reaching the office by phone, and a perceived loss of the 'personal touch' due to corporate workflows.
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Patients suggest visiting the Hale Road facility if possible, as they find it more accessible than the Meacham Road location.
✓ What Works Well
- Exceptional medical knowledge
- Thorough and patient-focused
- Strong long-term patient loyalty
✗ Areas to Improve
- Difficult to reach by phone
- Long wait times for appointments
- Impersonal corporate scheduling
- Why is it so hard to get an appointment?
- Is the office staff responsive?
- How do I get my medical records?
Dr. Hsu is the best, but the new group is frustrating.
He treats me as a patient, not a number.
The facility is too big and impersonal.
- Category Health & Medical
- Neighborhood Schaumburg
- City Schaumburg
- State Illinois
- Postcode 60173
- Country United States
