North Alabama ENT Associates, P.C.
1963 Memorial Pkwy SW, Suite 5, Huntsville, Alabama, 35801
North Alabama ENT Associates is widely praised for its surgical expertise and thorough clinical care. Patients feel confident in the doctors' abilities, especially for complex procedures. However, the practice is frequently criticized for poor phone communication and front-desk staff who can be dismissive. It is a high-performing medical group that would benefit from better administrative customer service.
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Leave a voicemail rather than waiting on hold; they are more likely to return your call than answer the line.
✓ What Works Well
- Highly skilled surgeons
- Thorough and clear explanations
- Efficient exam process
✗ Areas to Improve
- Difficult to reach by phone
- Unfriendly front desk staff
- Inconsistent communication
- Why is it so hard to get someone to pick up the phone?
- Are the front desk staff trained in customer service?
The doctors are top-notch.
The front desk needs a serious attitude adjustment.
Great medical care, but the admin side is a headache.
- Category Health & Medical
- City Huntsville
- State Alabama
- Postcode 35801
- Country United States
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