North Atlanta Primary Care Cartersville
17 Collins Dr, Cartersville, Georgia, 30120
Patients generally appreciate the clinical care provided by Dr. Mbanaso and the NP staff, often highlighting their bedside manner and willingness to listen. However, the practice suffers from significant administrative bottlenecks, particularly regarding medication refills and timely communication of lab results. While the clinical experience is often rated highly, the operational frustrations are a recurring theme.
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If you are waiting on lab results, call the office directly and ask for the nurse line rather than waiting for a portal notification.
✓ What Works Well
- Caring and attentive providers
- Good bedside manner
- Welcoming and professional front office staff
✗ Areas to Improve
- Difficulty getting medication refills
- Slow communication of lab results
- Occasional billing and scheduling errors
- How can I get my medication refilled without waiting a week?
- Why are lab results not communicated in a timely manner?
Dr. Mbanaso is great, but the office follow-up is lacking.
Felt heard and understood during my visit.
Great clinical care, but the admin side needs work.
- Category Health & Medical
- City Cartersville
- State Georgia
- Postcode 30120
- Country United States
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