Health & Medical · Family Health Center
North Country Family Health Center
238 Arsenal St, Watertown, New York, 13601
Google Maps
Updated: 13 May 2026
Authenticity Score: 68/100
About
This health center has a very polarized reputation. While many patients appreciate the care from specific doctors, there are widespread complaints about administrative incompetence, rude staff, and difficulty reaching the office. It is a practice where the clinical care is often good, but the administrative experience is frequently described as a nightmare.
Review Summary
20
Most Relevant
17
Newest
20
Highest
20
Lowest
Total Reviews Analyzed: 77
Performance Scores
Medical Expertise
70/100
Admin Efficiency
25/100
Pro Tip
If you have a complex issue, try to establish care with a provider who has a reputation for listening, but be prepared for administrative hurdles.
Experienced providers
Poor admin
Pros & Cons
✓ What Works Well
- Some excellent doctors
- Clean facility
- Comprehensive services
✗ Areas to Improve
- Rude and unprofessional staff
- Impossible to reach by phone
- Administrative errors
Frequently Asked Questions
- Why is it hard to get a call back?
- Are they good with children?
User Feedback
Great doctors, bad admin.
Impossible to reach.
Very thorough care.
Location Details
Location
238 Arsenal St, Watertown, NY 13601
Quick Info
- Category Health & Medical
- City Watertown
- State New York
- Postcode 13601
- Country United States
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