North Dallas Urogynecology - Aimee Nguyen, M.D.
3140 Legacy Dr, Suite 210, Frisco, Texas, 75034
Patients generally praise Dr. Nguyen for her surgical skill and life-changing results, often describing her as a hero. While the clinical care is top-notch, many reviews highlight significant frustration with the front office staff, citing poor communication and difficulty reaching anyone by phone. Some patients felt dismissed by support staff, though the doctor herself is widely respected. Overall, the medical expertise outweighs the administrative headaches for most.
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Emailing the office often yields a faster response than calling, as the phone system is frequently overwhelmed.
✓ What Works Well
- Exceptional surgical outcomes
- Dr. Nguyen is highly knowledgeable and compassionate
- Clean and modern office environment
✗ Areas to Improve
- Difficult to reach the office by phone
- Inconsistent front desk professionalism
- Long wait times for appointments
- How do I get a human on the phone?
- What is the recovery time for a bladder lift?
- Why is it policy to see the PA first?
Dr. Nguyen is a rare gem in her field.
The office staff needs serious training in patient care.
Great medical results, but the admin side is a total pain.
- Category Health & Medical
- City Frisco
- State Texas
- Postcode 75034
- Country United States
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