North Shore Gastroenterology & Endoscopy Center
850 Columbia Rd, Suite 200, Westlake, Ohio, 44145
The feedback for this practice is polarized. Many patients have high praise for the doctors, particularly Dr. Tabbaa and Dr. Naem, citing their expertise and compassionate care. However, there is a significant volume of complaints regarding administrative issues, including poor communication, billing errors, and rude front-desk staff. While the clinical outcomes are often excellent, the administrative hurdles can make the overall experience very stressful for some patients.
We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Verify your billing codes with your insurance before your procedure to avoid unexpected diagnostic charges.
✓ What Works Well
- Highly skilled and compassionate doctors
- Excellent clinical and nursing care
- Modern and clean facilities
✗ Areas to Improve
- Poor administrative communication
- Billing and coding errors
- Rude and dismissive front desk staff
- How do I get a copy of my medical records?
- Why is my procedure being billed as diagnostic instead of preventative?
The doctors are great, but the office staff makes it impossible to get anything done.
I felt well-cared for during my procedure, but the billing was a nightmare.
They need to revamp their entire administrative system.
- Category Health & Medical
- City Westlake
- State Ohio
- Postcode 44145
- Country United States
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