810 S Waukegan Rd, Ste E, Lake Forest, Illinois, 60045
Patients generally report high satisfaction with the surgical outcomes and the professionalism of the surgeons. Many highlight the quick recovery times and clear instructions. Conversely, a segment of patients reports significant frustration with billing transparency, insurance coordination, and perceived rudeness from the front office staff.
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Always verify insurance coverage directly with your provider before the consultation to avoid surprise bills.
✓ What Works Well
✗ Areas to Improve
Dr. Figueroa is a master of his craft.
The front office needs a serious customer service overhaul.
Surgery was quick and painless.