5000 Schertz Pkwy, Suite 100, Schertz, Texas, 78154
The practice has a polarized reputation. Many patients praise specific doctors for their kindness, thoroughness, and expertise. However, there are frequent and serious complaints about administrative incompetence, including scheduling errors, poor communication, and rude front-desk staff. Some patients report feeling dismissed or dehumanized, and billing issues are a recurring theme. The overall experience seems to depend heavily on the specific provider.
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✓ What Works Well
✗ Areas to Improve
The doctors are great, but the office is a total disaster.
I love my doctor, but the front desk needs a major attitude adjustment.
Great care, but the administrative side is a headache.