Northeast Ohio Eye Surgeons - Medina
3583 Reserve Commons Dr, Medina, Ohio, 44256
Patients generally praise the clinical expertise and bedside manner of the doctors, particularly Dr. Fernandez and Dr. Bodnar. However, the office is plagued by significant administrative issues, including long wait times and confusing billing practices. Many feel the billing department is unresponsive or opaque, which overshadows the quality of medical care. While the clinical staff is often described as thorough and kind, the operational side of the practice leaves many feeling frustrated.
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Always clarify billing and insurance coverage in writing before undergoing any surgical procedures.
✓ What Works Well
- Highly skilled and compassionate doctors
- Thorough eye examinations
- Friendly and professional clinical staff
✗ Areas to Improve
- Excessive wait times
- Opaque and frustrating billing department
- Poor communication regarding insurance coverage
- Why am I being billed for services already paid for?
- Is the long wait time typical for this office?
- Why is it difficult to reach the billing department?
Clinical care is spot on, but the billing is a nightmare.
Expect to wait a long time even with an appointment.
The doctors are great, but the front desk needs better training.
- Category Health & Medical
- City Medina
- State Ohio
- Postcode 44256
- Country United States
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