165 N Lakewood Rd, Suite A, Lake in the Hills, Illinois, 60156
Patients generally praise the doctors for their expertise and bedside manner, often calling them rare gems. However, the front desk and administrative side frequently draw complaints for being rude, disorganized, and difficult to reach. Billing issues and long wait times are common pain points. While the clinical care is spot on, the office experience can be a bit of a headache.
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If you have billing questions, document every interaction as the office staff can be inconsistent with information.
✓ What Works Well
✗ Areas to Improve
Doctors are great but the office staff needs a serious attitude adjustment.
Billing is a mess and feels like a scam.
Great clinical care, but the administrative side is a total drag.