Northern Light Mercy Primary Care
19 S Gorham Crossing Rd, Gorham, Maine, 04038
Patients are deeply divided here. Many praise individual providers for being compassionate and thorough, but the administrative side is a total mess. Long wait times, poor communication, and a frustrating central call system are the main gripes. It feels like a place where the doctors are trying, but the system is failing the patients.
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Skip the central call line if possible and try to speak directly to a nurse for urgent scheduling needs.
✓ What Works Well
- Compassionate individual providers
- Thorough medical examinations
- Helpful urgent care staff
✗ Areas to Improve
- Terrible scheduling and phone system
- Rude front-end staff
- Long wait times for appointments
- Why is it so hard to reach the office staff?
- How can I get a timely appointment?
Doctors are great but the company is impossible to deal with
Front desk staff needs a serious attitude adjustment
Scheduling is a nightmare
- Category Health & Medical
- City Gorham
- State Maine
- Postcode 04038
- Country United States
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