Northern Virginia Gastroenterology - Sterling VA
46169 Westlake Dr, Suite 200, Sterling, Virginia, 20165
Northern Virginia Gastroenterology receives highly polarized reviews. Many patients praise Dr. Chand and Dr. Lasner for their expertise, kindness, and life-changing care. However, there is a significant volume of complaints regarding administrative incompetence, long wait times, billing errors, and poor communication from the office staff. Many patients feel the practice is overbooked and profit-driven.
We analyze 77 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a billing issue, be prepared to follow up multiple times and keep detailed records.
✓ What Works Well
- Highly skilled and knowledgeable doctors
- Compassionate and thorough care
- Effective diagnostic and treatment plans
✗ Areas to Improve
- Severe administrative and billing issues
- Long wait times
- Poor communication and unresponsiveness
- Why was I charged a missed appointment fee?
- How do I get my test results?
The doctors are great, but the office is a nightmare.
I felt rushed and unheard.
Billing practices are confusing and frustrating.
- Category Health & Medical
- City Sterling
- State Virginia
- Postcode 20165
- Country United States
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