Northpointe Foot & Ankle
1385 E 12 Mile Rd, Suite 100, Madison Heights, Michigan, 48071
Oakland Family Practice is highly polarized. While some patients have been with the practice for years and appreciate their doctors, there is a widespread and consistent pattern of complaints regarding administrative incompetence, rude staff, long wait times, and billing issues. Many patients feel the practice has declined significantly in quality and now prioritizes profit over patient care.
We analyze 79 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you find a provider you love, stick with them, but be prepared to manage your own administrative and billing records.
✓ What Works Well
- Some long-term patients love their doctors
- Convenient location
- In-house lab services
✗ Areas to Improve
- Incompetent and rude office staff
- Long wait times
- Billing and insurance errors
- How do I reach a human?
- Why am I being billed for this?
- Is the office well-run?
The admin side is a nightmare.
I'm being billed for appointments I never made.
Great doctors, but the system is broken.
- Category Health & Medical
- City Madison Heights
- State Michigan
- Postcode 48071
- Country United States
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