Northside Dental
15026 Greyhound Ct, Carmel, Indiana, 46032
Patients generally praise the clinical skill and friendly demeanor of Dr. Neff and her hygienists, often noting pain-free cleanings. However, the office faces significant criticism regarding administrative communication, billing transparency, and appointment scheduling. Several users reported feeling frustrated by aggressive payment demands and poor follow-up. While the dental work itself is often described as top-notch, the front-office experience is a major pain point.
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Always verify your insurance network status directly with your provider before the visit, as office staff may not always have the latest info.
✓ What Works Well
- Gentle and thorough cleanings
- Friendly and welcoming clinical staff
- Modern and clean facility
✗ Areas to Improve
- Poor administrative communication
- Aggressive billing and payment policies
- Difficulty scheduling or rescheduling appointments
- Why was my appointment canceled without notice?
- Are you in-network with my insurance?
Clinical staff is spot on, but the front desk needs work.
Billing practices feel like a money grab.
Great dental care, but the scheduling is a headache.
- Category Health & Medical
- City Carmel
- State Indiana
- Postcode 46032
- Country United States
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