15026 Greyhound Ct, Carmel, Indiana, 46032
Patients generally praise the clinical skill and friendly demeanor of Dr. Neff and her hygienists, often noting pain-free cleanings. However, the office faces significant criticism regarding administrative communication, billing transparency, and appointment scheduling. Several users reported feeling frustrated by aggressive payment demands and poor follow-up. While the dental work itself is often described as top-notch, the front-office experience is a major pain point.
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Always verify your insurance network status directly with your provider before the visit, as office staff may not always have the latest info.
✓ What Works Well
✗ Areas to Improve
Clinical staff is spot on, but the front desk needs work.
Billing practices feel like a money grab.
Great dental care, but the scheduling is a headache.