Northway Toyota Service Center
737 Loudon Rd, Latham, New York, 12110
The service center is praised for its modern, comfortable facility and kid-friendly waiting areas. While many find the staff friendly and the work reliable, others complain about long wait times despite having appointments. Some customers feel the service advisors push unnecessary upsells, making it feel less like a bang for the buck.
We analyze 69 public reviews for Northway Toyota Service Center using our data models and filter out spam to highlight only authentic feedback.
Always ask for a breakdown of recommended services and compare them with your manual before agreeing to extra work.
✓ What Works Well
- Comfortable waiting area
- Professional sales team
- Reliable routine maintenance
✗ Areas to Improve
- Long wait times with appointments
- Aggressive upsell tactics
- Poor phone communication
- Why does an oil change take so long with an appointment?
- Are the service prices competitive?
- Do you have loaner cars?
The new building is a huge upgrade.
They always try to sell me parts I don't need.
Great sales team, but service is hit or miss.
- Category Automobile
- Neighborhood Latham
- City Latham
- State New York
- Postcode 12110
- Country United States
