Northwest Austin Family Dentistry
9222 W Parmer Ln, Austin, Texas, 78717
This practice is polarizing. Many patients praise Dr. Prasad for her clinical skill, thoroughness, and ability to handle anxious or neurodivergent patients. However, there is a significant volume of negative feedback regarding the office's administrative culture, including reports of rude staff, billing disputes, and aggressive management. It seems to be a high-quality clinical environment that suffers from poor front-office management.
We analyze 75 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Get all treatment plans and billing estimates in writing before starting any work.
✓ What Works Well
- Dr. Prasad is thorough and skilled
- Good with anxious/neurodivergent patients
- Modern equipment
✗ Areas to Improve
- Reports of rude and aggressive staff
- Billing and insurance transparency issues
- Inconsistent office management
- Do they accept my insurance?
- Why was I charged extra?
Great dentist, poor front office
Very thorough explanations
Billing is a headache
- Category Health & Medical
- City Austin
- State Texas
- Postcode 78717
- Country United States
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