Northwest Dental Group
2056 Superior Dr NW, Rochester, Minnesota, 55901
Northwest Dental Group is a large practice with a mixed reputation. Many patients love the friendly staff and the convenience of having multiple specialists in one place. However, there are significant, recurring complaints about billing errors, insurance communication, and a feeling of being treated like a number rather than a patient.
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Always get a written estimate and confirm insurance coverage before any procedure; the billing department is known for errors.
✓ What Works Well
- Friendly and welcoming staff
- Convenient multi-specialty practice
- Good for emergency care
✗ Areas to Improve
- Frequent billing and insurance errors
- Inconsistent communication
- Some reports of aggressive upselling
- Why was I charged for services not covered by insurance?
- How can I get a clear estimate before my procedure?
The clinical care is great, but the billing department is a nightmare.
I love my hygienist, but the front desk is often disorganized.
They are very professional, but it feels like a high-profit operation.
- Category Health & Medical
- City Rochester
- State Minnesota
- Postcode 55901
- Country United States
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