Northwest Eye Center - Barrington
720 Fox Glen Ct, Barrington, Illinois, 60010
Northwest Eye Center is recognized for its clinical expertise, but the patient experience is frequently marred by significant administrative issues. Patients often report long wait times, difficulty reaching the office, and a perceived lack of empathy from some staff members. While the medical care is generally rated highly, the operational side of the practice is a major source of frustration.
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Use the patient portal for communication, as phone lines are often busy or unresponsive.
✓ What Works Well
- High-quality medical care
- Thorough examinations
- Latest technology
✗ Areas to Improve
- Excessive wait times
- Poor office communication
- Rude administrative staff
- Why is the wait time so long?
- How can I get a copy of my records?
Great doctors, but the office is a disaster.
I waited three hours for a five-minute exam.
The staff needs customer service training.
- Category Health & Medical
- City Barrington
- State Illinois
- Postcode 60010
- Country United States
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