Northwest Eye Surgeons
1412 SW 43rd St, Suite 310, Renton, Washington, 98057
Patients are largely satisfied with the clinical outcomes of their eye surgeries, frequently citing improved vision and professional care from surgeons. However, the clinic faces significant criticism regarding its administrative processes, specifically the outsourced scheduling and billing departments. Many patients find it difficult to reach the local office, leading to frustration.
We analyze 67 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Try to handle scheduling and billing questions in person if possible, as the phone support is frequently reported as ineffective.
✓ What Works Well
- Excellent surgical results
- Knowledgeable and kind doctors
- Clean and modern facility
✗ Areas to Improve
- Poorly managed scheduling
- Frustrating billing department
- Long in-clinic wait times
- Is cataract surgery painful?
- Why is it hard to reach the office by phone?
Vision is spot on after surgery.
The call center is a nightmare.
Great doctors, but the admin side needs work.
- Category Health & Medical
- City Renton
- State Washington
- Postcode 98057
- Country United States
readers daily.