Northwest Eye
8501 Golden Valley Rd, Suite 100, Golden Valley, Minnesota, 55427
Northwest Eye in Golden Valley is a well-regarded clinic for its medical expertise and modern technology. Patients often praise the doctors for their thoroughness and professional care. However, the optical department and the administrative side of the practice are frequent sources of frustration, with complaints about poor customer service, billing errors, and long hold times. It's a place where the medical care is solid, but the business operations can be a headache.
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Always verify if the optical department is in-network for your specific insurance plan before ordering glasses, even if the clinic itself is in-network.
✓ What Works Well
- Highly skilled and thorough doctors
- Modern and well-equipped facility
- Professional medical staff
✗ Areas to Improve
- Poor customer service in the optical department
- Frustrating billing and insurance issues
- Long phone hold times
- Is the optical department in-network for my insurance?
- Why is it so hard to reach someone by phone?
Great doctors, but the optical staff is rude.
Billing is a nightmare, go elsewhere.
Medical care is top-notch.
- Category Health & Medical
- City Golden Valley
- State Minnesota
- Postcode 55427
- Country United States
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