Northwest Family Medicine
315 W Dalton Ave, Suite B, Coeur d'Alene, Idaho, 83815
Northwest Family Medicine is generally well-regarded for its medical care, with many patients praising the thoroughness and compassion of providers like Dr. Neal and Dr. Jarstad. However, there are recurring complaints about administrative issues, including difficulty reaching the office by phone, billing disputes, and occasional unprofessionalism from front-desk staff, which can detract from the overall experience.
We analyze 68 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have billing questions, try to resolve them in person, as phone communication can be unreliable.
✓ What Works Well
- Compassionate and thorough medical care
- Friendly and knowledgeable providers
- Efficient appointment flow for many
✗ Areas to Improve
- Difficulty reaching the office by phone
- Billing and insurance transparency issues
- Occasional unprofessional front-desk staff
- Why is it so hard to get a call back?
- Are you accepting new patients?
The doctors are great, but the office management is lacking.
I feel heard and respected by my provider.
The billing department is a nightmare.
- Category Health & Medical
- City Coeur d'Alene
- State Idaho
- Postcode 83815
- Country United States
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