Northwest Neurology
1800 Hollister Dr, Suite G2 & G10, Libertyville, Illinois, 60048
Patients generally praise the medical expertise and bedside manner of the neurologists, particularly Dr. Gordon and Dr. Sheikh. However, the front desk and administrative staff face significant criticism for poor communication, scheduling errors, and billing issues. While the clinical care is often described as life-changing, the operational side of the clinic leaves many feeling frustrated and unheard.
We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Use the patient portal for scheduling to bypass the often unresponsive phone lines.
✓ What Works Well
- High medical competence
- Compassionate doctors
- Clean and comfortable facility
✗ Areas to Improve
- Poor front desk communication
- Difficult scheduling process
- Billing and insurance errors
- How do I get a return call from the office?
- Why was my appointment cancelled without notice?
Doctors are spot on with diagnosis
Admin staff needs a serious overhaul
Great care, but the office management is a mess
- Category Health & Medical
- City Libertyville
- State Illinois
- Postcode 60048
- Country United States
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