601 W 5th Ave, Suite 400, Spokane, Washington, 99204
This clinic is a mixed bag where surgical outcomes are often excellent, but the patient experience is frequently marred by poor communication. Many patients feel like they are being herded through a system rather than treated as individuals. While the surgeons are highly regarded, the front office and nursing staff receive frequent complaints regarding empathy and responsiveness.
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Bring a family member to appointments to help advocate for your needs if you feel dismissed.
✓ What Works Well
✗ Areas to Improve
Great surgery, terrible follow-up
Staff lacks basic empathy
Efficient for those who don't need hand-holding