NoVa Foot and Ankle
112 Elden St, Suite D, Herndon, Virginia, 20170
NoVa Foot and Ankle has a mixed reputation. While some patients find the doctors, like Dr. Paylor and Dr. Diep, to be knowledgeable and kind, there is a strong undercurrent of dissatisfaction regarding billing practices and customer service. Many reviewers feel the office is overly focused on profit, with complaints about surprise fees and unhelpful administrative staff.
We analyze 78 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Ask for a clear breakdown of all costs and optional services before agreeing to any treatment or product.
✓ What Works Well
- Knowledgeable podiatrists
- Same-day appointments available
- Cozy office environment
✗ Areas to Improve
- Aggressive billing and upselling
- Rude front desk staff
- Long wait times
- Why am I being charged for optional items?
- Is the staff helpful with insurance issues?
The doctor was great, but the front desk was a nightmare.
I felt like they were just trying to take my money.
Dr. Paylor is a rockstar.
- Category Health & Medical
- City Herndon
- State Virginia
- Postcode 20170
- Country United States
readers daily.