Nova Medical Group - Southshore Health
401 N Bedford St, East Bridgewater, Massachusetts, 02333
Patients generally appreciate the providers, especially Dr. Patel and Theresa, for their attentive and thorough care. However, the practice suffers from significant administrative issues, particularly regarding prescription management and front-desk communication. Many patients feel the office is overwhelmed, leading to long wait times and difficulty getting referrals processed. While the clinical care is often described as bang for the buck, the administrative friction is a major deterrent.
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Verify prescription status with the pharmacy directly before leaving the office.
✓ What Works Well
- Attentive and thorough providers
- Convenient on-site lab services
- Easy online scheduling
✗ Areas to Improve
- Inconsistent prescription handling
- Rude or dismissive front desk staff
- Difficulty getting referrals processed
- Why are my prescriptions not being sent to the pharmacy?
- How can I get a faster response from the office?
Great doctors, but the front office needs training.
Prescription delays are a recurring issue.
The urgent care side is hit or miss.
- Category Health & Medical
- City East Bridgewater
- State Massachusetts
- Postcode 02333
- Country United States
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