Health & Medical · Family Medicine

Novant Health Gateway Family Medicine

390 Salem Ave W, Winston-Salem, North Carolina, 27101

Google Maps Updated: 13 May 2026
Authenticity Score: 72/100
About

This practice has a mixed reputation. While some patients have long-standing, positive relationships with specific providers, others report a decline in care quality, poor communication, and administrative frustrations. The turnover of doctors and the shift in management seem to be key issues. It's a practice that can be great if you find the right provider, but the system itself is often criticized.

Our Review Process
20
Most Relevant
10
Newest
20
Highest
16
Lowest

We analyze 66 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 60/100
Admin Efficiency 35/100
Pro Tip

If you have a long-standing relationship with a provider, check if they are still at the practice before booking.

High turnover
On-site lab
Pros & Cons

✓ What Works Well

  • Some excellent and caring providers
  • Convenient location
  • On-site lab services

✗ Areas to Improve

  • High staff turnover
  • Poor administrative communication
  • Inconsistent care quality
Frequently Asked Questions
  • Why did my doctor leave?
  • How do I get a callback?
User Feedback

Used to be great, but it's gone downhill.

Great doctor, but the office is a nightmare.

Hard to get an appointment.

Location Details
Street: 390 Salem Ave W
Neighborhood: Downtown
Postcode: 27101
Country: United States
Location
390 Salem Ave W, Winston-Salem, NC 27101
Quick Info
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