Novant Health-GoHealth Urgent Care
201 NC-9, Black Mountain, North Carolina, 28711
Patients generally appreciate the quick, efficient care and friendly medical staff. However, there is significant frustration regarding billing transparency and administrative communication. Some users feel the front desk staff can be dismissive or rude. Overall, the clinical quality is seen as a solid local option, but the business side needs work.
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✓ What Works Well
- Fast and efficient medical care
- Friendly and knowledgeable providers
- Convenient online scheduling
✗ Areas to Improve
- Hidden or unexpected billing charges
- Poor phone communication
- Inconsistent front desk professionalism
- Why are there extra charges after my visit?
- How can I reach a real person on the phone?
Clinical staff is top notch
Billing department is hard to deal with
Wait times are usually short
- Category Health & Medical
- City Black Mountain
- State North Carolina
- Postcode 28711
- Country United States
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