Novant Health Lakeside Family Physicians - Jetton
Health & Medical · Family Medicine

Novant Health Lakeside Family Physicians - Jetton

19485 Old Jetton Rd, Suite 100, Cornelius, North Carolina, 28031

Google Maps Updated: 13 May 2026
Authenticity Score: 75/100
About

This practice has a very mixed reputation. Many patients love their specific doctors, citing them as caring and thorough. However, there is a loud chorus of complaints regarding the administrative side: billing errors, difficulty getting through on the phone, and a perceived lack of empathy from the front desk staff. Some patients feel the practice has become too corporate and impersonal over the years.

Review Summary
20
Most Relevant
15
Newest
20
Highest
20
Lowest
Total Reviews Analyzed: 75
Performance Scores
Medical Expertise 70/100
Admin Efficiency 30/100
Pro Tip

Always clarify what is covered under your 'annual physical' to avoid surprise billing for extra questions.

High provider quality
Low administrative satisfaction
Pros & Cons

✓ What Works Well

  • Caring and thorough doctors
  • Convenient location
  • Good integrative approach

✗ Areas to Improve

  • Billing department issues
  • Poor phone communication
  • Rude front desk staff
Frequently Asked Questions
  • Why am I being billed for a physical?
  • How do I get a referral?
User Feedback

Doctors are great, staff is a nightmare

They care more about money than patients

Worth it for the doctor, but be careful with billing

Location Details
Street: 19485 Old Jetton Rd, Suite 100
Neighborhood: Cornelius
City: Cornelius
State: North Carolina
Postcode: 28031
Country: United States
Location
19485 Old Jetton Rd #100, Cornelius, NC 28031
Quick Info
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