Health & Medical · Primary Care

Novant Health Lakeside Primary Care - Brookdale

13460 Plaza Rd Extension, Suite 100, Charlotte, North Carolina, 28215

Google Maps Updated: 13 May 2026
Authenticity Score: 85/100
About

Patients are largely enthusiastic about the care provided by doctors like Dr. Graham and Dr. Jamison, highlighting their attentiveness and willingness to listen. The office environment is described as clean and professional. While most have a great experience, there are isolated reports of poor communication and rigid scheduling policies that have left some patients feeling frustrated.

Our Review Process
20
Most Relevant
11
Newest
20
Highest
20
Lowest

We analyze 71 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 88/100
Admin Efficiency 60/100
Pro Tip

The office is well-equipped for on-site labs, which saves time compared to external facilities.

On-site imaging
Wheelchair accessible
Pros & Cons

✓ What Works Well

  • Doctors who truly listen
  • Clean and modern facility
  • Efficient on-site lab work

✗ Areas to Improve

  • Scheduling and cancellation policy frustrations
  • Occasional long wait times
  • Communication gaps with office staff
Frequently Asked Questions
  • Is the office wheelchair accessible?
  • Can I get my blood work done on-site?
User Feedback

Best doctor experience I've had in years.

Staff is warm and welcoming.

Scheduling can be a bit of a hassle.

Location Details
Street: 13460 Plaza Rd Extension, Suite 100
Neighborhood: Brookdale
City: Charlotte
Postcode: 28215
Country: United States
Location
13460 Plaza Rd Extension Ste 100, Charlotte, NC 28215
Quick Info
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