7752 Gateway Ln NW, Suite 100, Concord, North Carolina, 28027
This primary care office has a very divided reputation. Many patients swear by Dr. Cain and Dr. Daly, citing their compassion and thoroughness. On the other hand, there is a loud chorus of complaints regarding billing practices, administrative rudeness, and difficulty getting appointments. It seems like a great place if you can get in and see the right doctor, but the administrative hurdles are a major deterrent for many.
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Clarify all billing codes before your visit to avoid surprise charges for 'extra' discussions.
✓ What Works Well
✗ Areas to Improve
Dr. Cain is the best, but the billing is a nightmare.
The front desk staff is very unprofessional.
Great care, but the administrative side is frustrating.