Novant Health Lexington Primary Care
110 W Medical Park Dr, Lexington, North Carolina, 27292
Patients love the individual providers, often calling them the best they have ever had. However, the administrative side is a major pain point, with many complaints about long wait times for appointments and rude front desk staff. People feel like they are just a number when trying to get in for urgent care. The clinical care is top-notch, but the system is failing the patients.
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If you need an urgent appointment, try calling early in the morning, but be prepared for long hold times.
✓ What Works Well
- Exceptional individual doctors and PAs
- Personalized care once inside the room
- Friendly nursing staff
✗ Areas to Improve
- Extremely difficult to schedule sick visits
- Rude and dismissive front desk staff
- Poor communication regarding prescriptions
- Why can't I get a same-day appointment when I'm sick?
- Why is the front desk so rude?
The doctors are spot on but the system is broken.
Don't expect to see your doctor when you actually need them.
Great care if you can get past the front desk.
- Category Health & Medical
- City Lexington
- State North Carolina
- Postcode 27292
- Country United States
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