Novant Health Matthews Family Physicians
1450 Matthews Township Pkwy, # 450, Matthews, North Carolina, 28105
This practice is highly regarded for its compassionate and knowledgeable physicians. Patients feel well-cared for and appreciate the thoroughness of the medical team. However, there are frequent complaints about the administrative staff, specifically regarding phone accessibility and the difficulty of scheduling sick visits. The clinical care is excellent, but the administrative experience can be frustrating.
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Use the patient portal for non-urgent communication to bypass phone wait times.
✓ What Works Well
- Compassionate and knowledgeable doctors
- Thorough and patient-centered care
- Professional and friendly clinical staff
✗ Areas to Improve
- Poor phone accessibility
- Difficulty scheduling sick visits
- Inconsistent administrative communication
- Why is it so hard to reach someone by phone?
- How can I get a same-day sick appointment?
The doctors are amazing, but the office staff is a total headache.
Compassionate care that makes you feel like family.
Great medical team, but be patient with administrative tasks.
- Category Health & Medical
- City Matthews
- State North Carolina
- Postcode 28105
- Country United States
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