8401 Medical Plaza Dr, Suite 220, Charlotte, North Carolina, 28262
This practice is highly polarized. While many parents love the pediatricians, citing their thoroughness and care, the administrative side is a frequent source of complaints. Issues include rude front-desk staff, long wait times, and difficulty scheduling appointments. Some parents feel the quality of service has dropped significantly, leading to a loss of trust in the office management.
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If you have a serious concern, try to communicate directly with the nursing staff via the portal.
✓ What Works Well
✗ Areas to Improve
Doctors are amazing, but the staff is rude.
Wait times are unacceptable for sick kids.
Communication with the office is very difficult.