Novant Health Midtown Family Medicine
335 N Caswell Rd, Charlotte, North Carolina, 28204
This practice is highly regarded for its compassionate and attentive doctors, with many patients feeling truly heard and valued. However, there are significant concerns regarding administrative communication, billing transparency, and the difficulty of reaching the office by phone. It's a practice where the clinical care is excellent, but the administrative side can be a source of frustration.
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Use the patient portal for communication, but be prepared for potential delays.
✓ What Works Well
- Compassionate and attentive doctors
- Friendly and professional staff
- LGBT-friendly
✗ Areas to Improve
- Poor phone communication
- Billing transparency issues
- Difficulty scheduling appointments
- Why is it hard to reach them by phone?
- Is the billing transparent?
- Are they accepting new patients?
Doctors are great, but admin needs work
Very attentive and caring
Frustrating communication issues
- Category Health & Medical
- City Charlotte
- State North Carolina
- Postcode 28204
- Country United States
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