Health & Medical · Family Medicine

Novant Health Mint Hill Family Medicine

11300 Cresthill Dr, Suite 100, Mint Hill, North Carolina, 28227

Google Maps Updated: 13 May 2026
Authenticity Score: 75/100
About

Patients are deeply divided regarding this clinic. While some appreciate the efficiency and the care provided by specific doctors, many report significant issues with staff rudeness, poor referral management, and a lack of empathy. Several reviews mention feeling like a burden rather than a patient, leading to a loss of trust in the practice.

Our Review Process
20
Most Relevant
15
Newest
20
Highest
20
Lowest

We analyze 75 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 65/100
Admin Efficiency 38/100
Pro Tip

Check your referral status through your insurance portal rather than relying solely on the office staff.

On-site lab services
High administrative friction
Pros & Cons

✓ What Works Well

  • Efficient appointment times
  • Clean and comfortable facility
  • Some providers are highly attentive

✗ Areas to Improve

  • Rude and unhelpful front desk staff
  • Poor referral and prescription management
  • Dismissive attitude from some providers
Frequently Asked Questions
  • Why can't I choose my own doctor?
  • Is the referral process always this slow?
User Feedback

Great facility, but the staff makes it hard to return

Felt ignored and judged

Efficient, but lacks the personal touch

Location Details
Street: 11300 Cresthill Dr, Suite 100
Neighborhood: Mint Hill
City: Mint Hill
Postcode: 28227
Country: United States
Location
11300 Cresthill Dr Suite 100, Mint Hill, NC 28227
Quick Info
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