Health & Medical · Neurology

Novant Health Neurology & Sleep - Matthews

3330 Siskey Pkwy, Matthews, North Carolina, 28105

Google Maps Updated: 13 May 2026
Authenticity Score: 79/100
About

This neurology practice has a very mixed reputation. While many patients praise Dr. Bethea for his thoroughness and bedside manner, there are frequent, serious complaints about administrative failures, including long wait times, poor communication, and rude front-desk staff. It seems to be a practice where the quality of care depends heavily on the provider and the administrative luck of the day.

Our Review Process
20
Most Relevant
11
Newest
20
Highest
14
Lowest

We analyze 65 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 85/100
Admin Efficiency 35/100
Pro Tip

Use the patient portal for all communication to ensure there is a written record of your requests.

High demand
Inconsistent admin
Pros & Cons

✓ What Works Well

  • Thorough doctors
  • Good bedside manner
  • Knowledgeable

✗ Areas to Improve

  • Rude front desk
  • Poor communication
  • Long wait times
Frequently Asked Questions
  • Why is it so hard to get someone on the phone?
  • Are they accepting new patients?
User Feedback

Dr. Bethea is great

Office management is a mess

Hard to get results

Location Details
Street: 3330 Siskey Pkwy
Neighborhood: Matthews
City: Matthews
Postcode: 28105
Country: United States
Location
3330 Siskey Pkwy, Matthews, NC 28105
Quick Info
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