Health & Medical · Primary Care

Novant Health New Hanover Primary Care - Wilmington

1960 S 16th St, Wilmington, North Carolina, 28401

Google Maps Updated: 13 May 2026
Authenticity Score: 74/100
About

This location is a mixed bag. While some patients have found excellent, long-term care with specific providers, many others report significant issues with administrative staff, phone responsiveness, and billing transparency. It is a large practice that can feel impersonal to some.

Our Review Process
20
Most Relevant
11
Newest
20
Highest
19
Lowest

We analyze 70 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 78/100
Admin Efficiency 38/100
Pro Tip

Use the MyChart portal for all non-urgent communication.

In-house lab
MyChart integration
Pros & Cons

✓ What Works Well

  • Caring individual doctors
  • In-house lab convenience
  • Detailed visit summaries

✗ Areas to Improve

  • Difficult to reach by phone
  • Inconsistent administrative follow-up
  • Billing errors
Frequently Asked Questions
  • Why can't I get a return call?
  • Are you accepting new patients?
User Feedback

I love my doctor, but the office is a nightmare.

They never return my calls.

Great care, but the wait is too long.

Location Details
Street: 1960 S 16th St
Neighborhood: Medical District
City: Wilmington
Postcode: 28401
Country: United States
Location
1960 S 16th St, Wilmington, NC 28401
Quick Info
Advertisement
📢
Your Ad Here
Reach thousands of
readers daily.